Cookie Policy

This Cookie Policy explains how Ozoon uses cookies and similar technologies on this website, including pages related to our casino, sportsbook, poker, promotions, and account services. It is designed to help you understand what cookies are, why they are used, and what choices you have.

By using this website, you agree that cookies may be used as described in this policy, subject to your browser settings and any choices you make through our cookie tools. If you have questions about this policy or how your personal information is handled, you can also review our Ozoon page for general brand information.

What Cookies Really Do Behind the Scenes

Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, such as your preferences, login status, language settings, and how you use different pages.

Cookies do not usually give a website direct access to your computer or phone. Instead, they store limited data that can improve how the site works and how quickly it responds. Similar technologies, such as pixels, tags, SDKs, and local storage, may be used for related purposes, and in this policy, we refer to them generally as "cookies."

Why Ozoon Uses Cookies

Cookies help keep the website secure, stable, and easier to use. They also help us understand how visitors interact with our content so we can improve navigation, page performance, customer support, and overall user experience.

For example, cookies may help us remember your session when you log in, keep payment and account areas secure, save your site preferences, measure traffic, and identify technical issues. They may also support customer service tools, fraud prevention, and limited marketing activities where allowed by law.

The Main Types of Cookies You May Encounter

Different cookies serve different purposes. Some are necessary for the website to function, while others help us improve services or provide more relevant content.

Essential Cookies That Keep the Site Running

Essential cookies are required for core website functions. Without them, certain parts of the site may not work properly.

These cookies may be used to maintain secure logins, process requests, balance site traffic, detect suspicious behavior, and support account access. If you sign in, move between account pages, or use cashiers and support features, essential cookies often make those actions possible.

Because they are necessary for operation and security, these cookies typically cannot be turned off through site-level cookie controls. However, you may still be able to block them in your browser, although doing so can break parts of the website.

Functional Cookies That Save Your Preferences

Functional cookies help the site remember choices you make so your experience feels more consistent. This can include language preferences, region settings, remembered form details, or customized display options.

These cookies can make it easier to return to the website without resetting every preference each time. They are not always strictly necessary, but they improve convenience and usability.

If functional cookies are disabled, some personalized features may no longer be available, and parts of the website may feel less smooth to use.

Performance Cookies That Help Us Improve

Performance cookies collect information about how visitors use the website. This may include which pages are visited most often, how long users stay on certain sections, whether users encounter errors, and how they move through the site.

This data is generally used in aggregate form to improve design, speed, navigation, and content quality. It helps us understand what is working well and where users may be running into issues.

Performance cookies do not usually store information intended to directly identify you, but they may be linked to technical identifiers such as browser or device data.

Marketing Cookies and Advertising Technologies

Marketing cookies may be used to measure the effectiveness of campaigns, limit how often you see certain promotional messages, and help deliver advertising that is more relevant to your interests.

These cookies may be set by us or by third-party advertising and analytics partners. They can track browsing activity across websites over time, depending on the service involved and your consent choices.

If you disable marketing cookies, you may still see ads, but they may be less relevant to your interests and browsing behavior.

First-Party and Third-Party Cookies Explained Clearly

Some cookies are placed directly by Ozoon. These are called first-party cookies. They are commonly used for core functions such as session management, account security, and preference storage.

Other cookies are placed by third-party providers that help support website operations. These can include analytics companies, live chat tools, fraud prevention services, payment support tools, embedded content providers, or advertising partners.

For example, if you use live chat, FAQ tools, or support channels such as chat or email at support@ozoon.eu, related service providers may use cookies to maintain sessions, improve service delivery, and monitor technical performance. Third-party services may also place cookies when content, widgets, or measurement tools are loaded on the page.

Session Cookies vs. Persistent Cookies

Some cookies are session cookies, which means they last only while your browser remains open and are deleted when you close it. These are commonly used for secure navigation and temporary actions such as staying logged in during a visit.

Other cookies are persistent cookies, which remain on your device for a set period or until you delete them manually. These may be used to remember preferences, recognize returning visitors, and support analytics or advertising functions over time.

The lifespan of each cookie depends on its purpose and the settings applied by the website or third-party provider.

How Cookies Support Security and Fraud Prevention

Security is one of the most important reasons cookies are used. Certain cookies help identify unusual activity, prevent account misuse, detect automated attacks, and reduce the risk of fraud.

These technologies may help verify that requests are coming from a legitimate user, keep sessions secure after login, and protect payment, registration, and withdrawal processes. In gambling and account-based environments, these controls are important for both site integrity and user protection.

How Cookies Improve Performance and User Experience

Cookies can make the website faster and easier to use by remembering your settings, keeping pages responsive, and reducing the need to re-enter information. They also help us troubleshoot problems such as broken page flows, loading delays, or device-specific display issues.

On websites that feature casino games, sportsbook pages, bonuses, and account tools, these technologies can help maintain a consistent experience as users move from one area to another. If you visit pages discussing offers like a 100% up to $3500 + 400 Free Spins promotion or sports and poker bonuses, cookies may also help preserve page state, regional settings, and session continuity while you browse.

Analytics Tools and Measurement Services

We may use analytics services to better understand website traffic and user behavior. These tools can provide insights such as how visitors arrive at the site, what devices they use, which content receives the most attention, and where technical improvements are needed.

Analytics cookies often collect data such as IP-derived location estimates, browser type, operating system, page interactions, referring URLs, and visit timing. This information is generally used to improve the website rather than to make decisions about you as an individual.

Where required by law, analytics cookies will only be used after appropriate consent has been obtained.

Your Consent Choices Matter

When you first visit the website, you may be presented with a cookie banner or preference tool. This allows you to accept, reject, or customize the categories of cookies used, except for strictly necessary cookies where consent is not required.

Your preferences can usually be updated later through the cookie settings tool made available on the website, if one is provided. If local law gives you specific privacy rights, those rights apply alongside the choices described in this policy.

Please note that changing your cookie preferences does not automatically remove cookies already stored on your device. In many cases, you will also need to clear them through your browser settings.

How to Manage, Disable, or Delete Cookies

Most web browsers allow you to control cookies through their settings. You can usually block all cookies, allow only certain types, delete existing cookies, or receive alerts before a cookie is stored.

The exact steps depend on the browser you use, but cookie controls are commonly found in the "Settings," "Privacy," or "Security" sections. If you use multiple devices or browsers, you may need to update settings on each one separately.

Disabling cookies can affect how the website works. Certain pages may load incorrectly, login sessions may end unexpectedly, saved preferences may be lost, and some tools may become unavailable. In some cases, payment flows, customer support chat, or account-related services may not function as intended.

Browser-Level Controls You Can Use

Most major browsers provide tools to manage cookies, including the ability to: delete stored cookies, block future cookies, allow cookies only from selected websites, and set browser notifications for cookie activity.

Some browsers also offer private or incognito modes, which can limit how cookies are stored during a session. Keep in mind that these modes do not always prevent all forms of tracking, especially where essential technologies are required for functionality.

Do Not Track and Similar Signals

Some browsers offer a "Do Not Track" setting that sends a signal to websites requesting not to be tracked. Because there is no single industry standard for how these signals should be interpreted, the website may not respond to all Do Not Track requests in a uniform way.

Where legally required, consent and privacy settings offered through our cookie tools will take priority in managing optional cookies and similar technologies.

Third-Party Services That May Set Cookies

Depending on how you use the website, third-party providers may set or access cookies through embedded or integrated services. These services may include: analytics providers, live chat and support platforms, security and fraud prevention vendors, payment-related support services, content delivery and hosting partners, and advertising or campaign measurement platforms.

These third parties may process data under their own privacy terms, depending on their role. We recommend reviewing the privacy and cookie information provided by those third parties when available.

How Long Cookies Stay on Your Device

Cookies may remain on your device for different lengths of time depending on whether they are session or persistent cookies. Some are removed automatically when you close your browser. Others may stay for days, months, or longer unless you delete them or they expire automatically.

Retention periods are generally based on what is reasonably necessary for the purpose of the cookie, such as maintaining security, remembering preferences, or generating site performance reports.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, business practices, or website features. When updates are made, the revised version will be posted on this page with a new effective date where appropriate.

You should review this policy periodically so you stay informed about how cookies and related technologies are used. Continued use of the website after updates may indicate acceptance of the revised policy, subject to any consent rights required by law.

Questions About Privacy or Cookies

If you have questions about this Cookie Policy, your privacy choices, or how cookies are used on the website, you can contact us through the available support options. Users may reach customer support by live chat, through the FAQ area, or by email at support@ozoon.eu.

We aim to provide clear information about how data is handled so users can make informed choices. Managing cookies is one part of protecting your privacy, and understanding these tools can help you control how your online experience works.