Terms and Conditions

Ozoon’s terms and conditions explain the rules that apply when you access the website, create or use a player account, make deposits or withdrawals, join promotions, and use any related casino, sportsbook, poker, or support services available on the platform.

By registering an account, accessing the site, or continuing to use any Ozoon service, you agree to follow these conditions of use. This page is meant to set clear expectations about your rights, your responsibilities, and the general rules that support fair access to the platform.

Who Can Use Ozoon

Ozoon is intended for adults only. You must be at least the legal gambling age in the place where you are located before you register, deposit, play, or use any part of the service.

It is your responsibility to make sure that online gambling is lawful in your jurisdiction before using the platform. Ozoon may limit or deny access to certain countries, regions, or users where services are not available, are restricted, or cannot be offered for operational, legal, or compliance reasons.

Account Registration Rules That Matter

When you create an account, you must provide accurate, complete, and current information. This includes basic registration details, contact information, and any other information requested during sign-up or later account review.

Your account must be registered in your own name. You may only create and use the number of accounts allowed by Ozoon, and duplicate, misleading, or unauthorized accounts may be restricted or closed.

If your details change, you should update them promptly so your account information stays correct. Ozoon may also refuse registration, delay activation, or request clarification where account details appear incomplete or inconsistent.

Verification and Identity Checks

To protect players and support secure account use, Ozoon may request documents or additional information to confirm identity and account ownership. This may include proof of age, identity, address, payment method ownership, or other details reasonably needed to review account activity.

Verification may be requested before withdrawals are processed, after changes to account information, when payment patterns raise questions, or whenever additional checks are needed for security or compliance. If requested documents are not provided, or if the information supplied cannot be confirmed, access to some services may be limited until the review is completed.

Your Player Account and Personal Responsibility

You are responsible for keeping your login details secure and confidential. Any activity that takes place through your account may be treated as activity authorized by you unless Ozoon is notified otherwise and can reasonably investigate the issue.

Your account is personal to you and may not be shared, transferred, sold, loaned, or used on behalf of another person. You may not allow any third party to place bets, claim bonuses, or access games through your account.

If you believe your account has been accessed without permission, you should contact support as soon as possible through the official help channels, including live chat, the FAQ area, or by email at support@ozoon.eu.

Deposits, Withdrawals, and Account Balances

Ozoon supports a range of payment options, which may include Visa, MasterCard, Interac, bank transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether, depending on availability and eligibility. Supported currencies may include CAD and selected cryptocurrencies, but not every method or currency will be available to every player at every moment.

Processing times, minimums, limits, and review procedures may vary by payment method, account history, verification status, and region. Withdrawal requests may be reviewed before approval, and Ozoon may carry out reasonable checks to confirm account ownership, payment source, bonus status, or transaction validity.

Balances shown in an account are intended to reflect current account status, but they may be adjusted if a technical issue, payment reversal, bonus error, duplicate credit, or other obvious mistake is identified. Where a withdrawal is requested before bonus wagering is completed, bonus funds and any related winnings may be removed in line with the applicable promotion rules.

Bonus Rules You Should Review First

From time to time, Ozoon may offer deposit bonuses, free spins, sportsbook offers, poker incentives, referral rewards, or similar promotions. These offers may have separate bonus terms that apply in addition to the general site terms.

Promotions may include conditions such as:

• eligibility rules based on country, account status, or payment type
• minimum deposit requirements
• wagering requirements
• game weighting or excluded games
• time limits for use
• limits on bonus conversion or withdrawals
• opt-in steps, bonus codes, or automatic crediting rules

For example, welcome offers may require a minimum deposit of $20, may need to be selected during the deposit process, and may apply different wagering rules to bonus funds and free spins winnings. Some offers are only available in Canada, excluding Quebec, and some crypto promotions may require a specific code or a qualifying digital asset deposit.

Ozoon may also offer casino, sports, and poker bonuses with different structures. A casino welcome package may be spread across several deposits, while poker rewards may unlock through earned points, and sportsbook offers may only apply to eligible sports or racebook betting.

You should always review the specific terms attached to any promotion before taking part, including any related Bonus Terms. If promotional rules conflict with these general service terms, the promotion-specific rules will normally apply to that offer.

Games, Features, and Access May Change

Ozoon aims to make its services available across desktop and mobile devices, but access can vary based on your location, internet connection, device compatibility, browser settings, maintenance periods, software updates, or third-party provider availability.

Games, promotions, payment options, and account features may be added, removed, paused, replaced, or limited at any time. This may affect titles from software providers such as Betsoft, BGaming, Booongo, Evoplay, Playson, Rival Gaming, Spribe, SmartSoft, Wingo, and other integrated suppliers.

Ozoon does not guarantee that every game, feature, or bonus will always be available in every country or on every device.

Fair Play Standards and Prohibited Behavior

Use of the platform must be lawful, honest, and consistent with fair play. You must not use Ozoon in a way that harms the service, other players, payment systems, or the integrity of games and promotions.

Prohibited conduct includes, without limitation:

• using false, misleading, or incomplete information
• creating unauthorized multiple accounts
• allowing another person to use your account
• engaging in fraud, collusion, chargeback abuse, or bonus abuse
• attempting to manipulate games, betting outcomes, technical systems, or promotions
• using bots, scripts, automated tools, or unauthorized software
• using the platform for unlawful or improper financial activity

This section applies across casino games, poker, and sportsbook activity alike. Any attempt to gain an unfair advantage may lead to review and account action.

When Ozoon May Limit or Close an Account

Ozoon may refuse service, restrict access, suspend promotions, freeze a transaction for review, withhold bonus benefits, or close an account where it reasonably believes that site rules have not been followed.

This may happen where verification remains incomplete, account ownership is unclear, payment activity appears irregular, restricted conduct is suspected, or a player has misused a promotion or service feature. These actions are intended to protect players, payment channels, and the integrity of the platform, not to punish ordinary account use.

Where possible, Ozoon may review the issue and decide the next steps based on the information available. Outcomes can include account reinstatement, removal of promotional benefits, transaction cancellation, or permanent closure if misuse is confirmed.

Errors, Malfunctions, and Technical Corrections

From time to time, errors may occur. These can include display mistakes, bonus miscalculations, pricing or odds errors, incorrect balances, interrupted gameplay, failed sessions, duplicated credits, or software malfunctions.

If a clear mistake or technical problem affects your account, game result, wager, transaction, or promotion, Ozoon reserves the right to correct the issue and deal with the outcome in a fair and reasonable way. That may include reversing an incorrect credit, canceling a mistaken bonus, adjusting an account balance, or reviewing a transaction before final approval.

If a game or service is interrupted because of a technical issue, Ozoon may settle or restore the affected activity based on the system records reasonably available at the time.

Responsible Gaming Comes First

Gambling should be treated as entertainment, not as a way to make money or recover losses. If you choose to play on Ozoon, you are expected to do so responsibly and within your own limits.

Ozoon may provide tools or measures designed to support safer play, such as account limits, cooling-off options, or other restrictions where available. Players who need support are encouraged to review the Responsible Gaming page and use the available controls when needed.

Ownership of Site Content and Materials

The Ozoon website, including its design, branding, graphics, written content, software elements, logos, layout, and original materials, belongs to Ozoon or its licensors and is protected by applicable intellectual property laws.

You may use the site for personal, non-commercial access only. You may not copy, reproduce, republish, modify, distribute, display, or commercially use site content without prior written permission.

Third-Party Games, Payments, and Services

Some parts of the platform rely on third-party providers. This may include game studios, payment processors, verification tools, customer support systems, and technical infrastructure providers.

Because of this, certain services may be affected by third-party operational limits, downtime, regional restrictions, or compatibility issues. Ozoon may integrate or remove providers as needed, and access to those services may change without prior notice.

Liability Limits and Practical Expectations

Ozoon is not responsible for losses, damages, or inconvenience caused by issues outside its reasonable control. This can include internet outages, device problems, unsupported software, user mistakes, delays caused by payment partners, third-party service failures, or force majeure events such as natural disasters, labor disruptions, or government actions.

Ozoon is also not responsible for losses connected to misuse of your account, failure to keep login details secure, or use of the service in a location where access is not lawful. Nothing on the site should be understood as a guarantee of winnings, profit, or uninterrupted use.

Services Are Provided Without Ongoing Guarantees

The website, player account, games, and related services are provided on an “as is” and “as available” basis. Ozoon works to maintain a reliable service, but constant access, uninterrupted operation, and error-free performance cannot always be guaranteed.

Maintenance, upgrades, regional limits, software changes, and external provider issues may affect access from time to time. By using the platform, you accept that temporary interruptions and service variations can happen.

Updates to These Site Terms

Ozoon may revise these terms and conditions from time to time to reflect changes in services, operations, compliance needs, payment options, or platform features. The most recent version published on the website will generally apply from the date it is posted, unless a different effective date is stated.

You should review this page periodically so you remain informed about the current rules that apply to your account and use of the platform.

Other Policies You May Need to Review

These terms should be read together with other important site policies and rules that may apply to your account or activity. Depending on the service you use, this may include the Privacy Policy, Cookie Policy, AML or KYC requirements, bonus rules, and any game-specific or payment-related conditions published on the website.

Those related pages help explain how personal data is handled, how verification works, how promotions are administered, and what additional limits may apply in specific situations.

Questions About the Terms or Your Account

If you have questions about these terms, your account, or the use of any Ozoon service, you can contact the support team through the official channels available on the site. This may include live chat, the FAQ section, or email support at support@ozoon.eu.

These rules are in place to create clear expectations for using the Ozoon website, player account, games, promotions, and payment services. If you continue to access or use the platform, that use will be treated as acceptance of the current terms in force at the time.